How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for EXCHANGE ONLY with a return authorization (RA) number WITHIN 7 calendar days from delivery date of the product. That excludes special orders and all sale items, which are non-refundable and non-exchangeable. Buyer pays all return shipping charges. Items must be in "new, unaltered and unused condition" with original tags attached. Wholesale orders are NON-REFUNDABLE and NON-EXCHANGEABLE, as all wholesale orders are made-to-order based on sizes requested. Any damages must be reported with 7 calendar days of receiving items.

Definition of new, unaltered and unused condition from retail orders is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a final sale item, which cannot be returned
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Exchanges are contingent upon inspection of item(s) once we receive it. No exchanges on final sale or warehouse deal items. All items must have been purchased from www.shebloom.com only.

There is a 50% restocking fee for items that are special ordered and not paid for. Again you MUST contact us within 7 days if you intend to return ANY item back to our store and receive a RA number. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.


SheBloom
230 Esplanade
San Clemente, CA 92672